— Case Studies
Alegeus
Alegeus – Driving Efficiency and Accuracy in Financial Operations
Streamline tech support, data management, and product adoption, resulting in improved performance and precision.
Introduction
Client Background
Alegeus is a leading provider of healthcare payment solutions, offering cloud-based platforms that manage payments, accounts, and benefits for healthcare organizations.
Project Goal
Alegeus aimed to improve operational efficiency by reducing tech support calls, enhancing financial processes, minimizing errors, and increasing product adoption across their teams.
Project Timeline
— 12 Months/
Research/Discovery
Planning
Execution
Deployment
Testing/Iteration
Challenge
High tech support calls, errors, and financial delays impacted service quality.
- High volume of tech support calls resulting in long response times and low first-call resolution rates.
- Software defects and implementation issues, leading to errors in customer setups and bugs impacting service quality.
- Financial errors, including delays and inaccuracies in settlements and funding setups.
Solutions
Strategy
Cannsult used a comprehensive, data-driven approach to address challenges in tech support, finance, IT, data management, app integration, and product development.
Approach:
- Optimized business processes and cleaned data for improved efficiency and accuracy.
- Enhanced app integration to ensure seamless functionality and user experience.
- Drove internal product adoption with targeted training, support, and awareness.
Execution:
- Reduced call volume and improved First Call Resolution with better self-service tools and agent training, while boosting organic growth in Account Management.
- Eliminated late settlements and setup errors, improved settlement accuracy, and cleaned up data for better decision-making.
- Cut software bugs by 20%, standardized 30 apps for integration, and increased internal adoption of new products through training.
Results
20%
Boost in First Call Resolution.
15%
Fewer financial errors, with faster, accurate settlements.
20%
Fewer software defects, improving reliability.
25%
Reduction in duplicate records, improving data efficiency.
30%
Increase in product adoption from app integration.
25%
Growth in organic growth and product use through better account management.
Conclusion
Cannsult helped Alegeus improve key operations like tech support, finance, and product development. These enhancements boosted efficiency, reduced errors, and increased product adoption. Alegeus is now positioned for continued growth.
Case Studies
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