Cadence Health – Advancing Surgical Efficiency and Patient Management
Introduction
Client Background
Cadence Health delivers patient-centered care through hospital and outpatient services, aiming to improve outcomes with operational excellence and preventive initiatives.
Project Goal
To enhance pre-surgical readiness, streamline discharge and admission workflows, and improve billing accuracy and patient satisfaction.
Project Timeline
— 12 Months/
Research/Discovery
Planning
Execution
Deployment
Testing/Iteration
Challenge
Cadence Health encountered operational hurdles impacting surgical readiness, patient flow, and service quality.
- Incomplete pre-surgical anesthesia and chart reviews, late lab specimens, and high admission/discharge wait times limited throughput.
- Perioperative billing showed a 10% defect rate, and room readiness in Women and Children services lacked consistency.
- Low patient satisfaction scores and high volumes of benefits-related calls pointed to communication gaps.
Solutions
Strategy
Cannsult implemented targeted strategies to address inefficiencies in surgical prep, patient flow, and communication while driving improvements in billing and support services.
Approach:
- Used lean methodology and workflow mapping to identify bottlenecks.
- Integrated data-driven dashboards to monitor key performance indicators (KPIs).
- Conducted staff training to ensure compliance with hygiene protocols and improve satisfaction.
Execution:
- Standardized pre-surgical workflows and implemented real-time lab tracking to improve readiness and on-time testing.
- Launched fast-track discharge protocols and room readiness audits to reduce delays and improve cleanliness standards.
- Streamlined PeriOp billing, enhanced patient communication, and boosted preventive care participation.
Results
35%
Pre-surgical anesthesia and chart review completion rates rose.
95% to 99%
On-time lab specimen arrival increased.
30%
Reduction in admission and discharge wait times.
95%
Clean, safe room compliance exceeded consistent audit scores.
8%
Reduction in PeriOp billing defects, increasing revenue accuracy.
28%
Increase in “Excellent” patient satisfaction ratings.
40%
Decrease in calls about health benefits.
Conclusion
Through strategic process redesign and staff engagement, Cannsult helped Cadence Health improve surgical readiness and streamline hospital flow. This led to better financial and patient outcomes. The improvements boosted overall efficiency and effectiveness.
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