HealthQuest – Redesigning Processes for Smoother Operational Flow.
Introduction
Client Background
HealthQuest is a healthcare organization providing surgical, emergency, and wellness services, focused on exceptional care, efficiency, and patient safety.
Project Goal
HealthQuest aimed to optimize hospital operations, improve patient flow, reduce transfer delays, and enhance medication management to prevent risks of incorrect medication at discharge.
Project Timeline
— 06 Months/
Research/Discovery
Planning
Execution
Deployment
Testing/Iteration
Challenge
Inefficient discharges, medication errors, and transfer delays impacted patient care.
- Delays in discharge processes led to safety risks and longer patient stays.
- Medication errors and pharmacy-dispensed medications not removed at discharge.
- Transfer bottlenecks from critical care to medical units caused delays and extended stays.
Solutions
Strategy
Cannsult developed a plan to redesign hospital processes, streamlining discharge protocols, improving patient transfers, and optimizing medication management at discharge.
Approach:
- Used process mapping and workflow analysis to identify inefficiencies in patient flow.
- Collaborated with teams to implement data-driven improvements and optimize operations.
- Reduced wait times and enhanced patient flow for better overall care delivery.
Execution:
- Improved discharge and transfer processes, ensuring accurate medication removal and efficient bed placement.
- Streamlined physician pre-certification and room readiness, reducing wait times.
- Enhanced surgery charting and anesthesia reviews for timely documentation.
Results
30%
Drop in patient falls with better discharge and medication management.
25%
Faster critical care to med/surg transfers, reducing bed turnover and wait times.
20%
Increase in bed placement efficiency, cutting wait times.
15%
Rise in physician satisfaction and productivity with streamlined workflows.
100%
Removal of unnecessary post-PCI transfers, easing resources.
20%
Boost in patient throughput by fixing key bottlenecks.
Conclusion
Cannsult’s intervention helped HealthQuest optimize hospital operations, improving efficiency, patient safety, and outcomes. The redesigned workflows boosted physician and employee satisfaction while reducing errors and delays.
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