Kaiser Permanente – Streamlining Operations to Reduced Costs & Improve Efficiency
Introduction
Client Background
Kaiser Permanente is a leading healthcare provider, serving over 12.7 million members with integrated health insurance and care through hospitals and a vast professional network.
Project Goal
The goal was to improve system performance by reducing inefficiencies, enhancing the patient experience, and increasing staff productivity through smarter workflows and resource use.
Project Timeline
— 12 months, with ongoing support
Research/Discovery
Planning
Execution
Deployment
Testing/Iteration
Challenge
High costs, long wait times, and inconsistent services affected patient satisfaction and efficiency.
- High costs and errors in pharmacy requisitions and office-based pharmaceuticals.
- Long wait times for patients, from first appointment delays to prescription pickups.
- Inconsistent behavioral health services and poor access management.
Solutions
Strategy
Cannsult partnered with Kaiser Permanente to address challenges in key areas, focusing on workflow redesign, technology alignment, and staff engagement.
Approach:
- Applied root cause analysis and lean methods to eliminate inefficiencies in pharmacy, lab, and clinical workflows.
- Focused on improving staff training and restructuring services for better performance.
- Enhanced patient communications to improve overall experience and care delivery.
Execution:
- Standardized pharmacy requisitions to improve accuracy, reduce errors, and speed up pickups.
- Optimized scheduling, raising lab order completion to 95% and ASC utilization by 20%.
- Cut interface errors by 60%, improved on-time starts from 8% to 60%, and reduced patient wait complaints.
Results
65%
Drop in pharmacy requisition errors, cutting costs.
25%
Improving efficiency by reducing surgical turnover and lab order delays.
30%
Drop in psychiatric hospitalizations with behavioral health changes.
85%
Increase in radiology film availability, enhancing diagnostics.
35%
Faster advice nurse onboarding, boosting staffing efficiency.
Conclusion
Cannsult’s solutions helped Kaiser Permanente enhance efficiency, patient experience, and cost-effectiveness through process improvements and collaboration, enabling them to deliver high-quality care with greater consistency and speed.
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