Clinical Psychology – Improving Operational Efficiency and Service Quality
Introduction
Client Background
Clinical Psychology Services offers counseling, therapy, and mental health assessments, focusing on high-quality care for individuals with diverse mental health needs.
Project Goal
The goal was to improve clinical service efficiency, increase referrals, enhance diagnostic accuracy, reduce accounts receivable, and boost profitability.
Project Timeline
— 06 Months/
Research/Discovery
Planning
Execution
Deployment
Testing/Iteration
Challenge
Inconsistent goals, inaccurate diagnoses, and delayed payments impacted operations.
- Inconsistent clinical goals and inaccurate diagnoses delaying resolutions and affecting care.
- Low referrals and underutilized add-on services, such as workshops and therapy.
- Long Days Sales Outstanding (DSO) causing delayed payments and cash flow issues.
Solutions
Strategy
Cannsult optimized clinical operations for better diagnostics, patient care, and referrals, while streamlining financial processes to reduce DSO and increase profitability.
Approach:
- Optimized workflows and customer service with data-driven decisions.
- Enhanced patient management and referral processes to increase engagement.
- Streamlined financial processes to reduce DSO and improve cash flow.
Execution:
- Streamlined clinical goal tracking for timely resolution.
- Enhanced diagnostic accuracy with new protocols.
- Promoted referral programs and improved accounts receivable to reduce DSO.
Results
30%
Increase in clinical goals received and resolved on time.
25%
Improvement in diagnostic accuracy, enhancing treatment precision.
40%
Rise in referrals and add-on services, expanding the client base.
20%
Decrease in DSO, improving cash flow.
15%
Growth in profitability from streamlined processes and expanded services.
Conclusion
The partnership with Cannsult helped Clinical Psychology improve operational efficiency, enhance service delivery, and boost profitability. By refining patient care processes and financial management, the practice is positioned for ongoing growth and success.
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